Shipping Policy

Effective Date: August 15, 2026

At Zorbia, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Coverage

We currently offer delivery within Pakistan.

Delivery availability may vary depending on the customer's location and courier service coverage.

2. Order Processing

Orders are normally processed within 1–3 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or periods of high order volume, processing may take additional time.

3. Delivery Time

After dispatch, estimated delivery usually takes approximately:

- Major cities: 2–5 business days
- Other areas: 3–7 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, courier issues, public holidays, incorrect addresses, or other circumstances outside our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to the customer before the order is confirmed.

Shipping charges may vary depending on the order size, destination, courier service, or promotional offers.

From time to time, Zorbia may offer free shipping promotions on selected products or orders.

5. Cash on Delivery

Where available, Zorbia may offer Cash on Delivery (COD) as a payment option.

Customers using COD are requested to provide a valid phone number and delivery address and remain available to receive the order.

6. Accurate Delivery Information

Customers are responsible for providing accurate:

- Full name
- Mobile number
- Complete delivery address
- City
- Any relevant address instructions

Zorbia will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Courier Delays

Once an order has been handed over to the courier, delivery may be affected by circumstances outside Zorbia's control.

These may include:

- Weather conditions
- Public holidays
- Courier operational issues
- Road closures
- Security conditions
- High delivery volumes
- Incorrect or unreachable customer information

We will make reasonable efforts to assist customers in resolving delivery issues.

8. Failed Delivery

If a courier attempts delivery and the customer is unavailable, unreachable, or provides an incorrect address, the courier may make another delivery attempt or return the parcel to us.

Additional delivery charges may apply if an order needs to be re-shipped.

9. Damaged Packages

If your parcel appears damaged when delivered, please take clear photos or videos of the package before opening it, if possible.

If the product inside is damaged, contact us as soon as possible at:

Phone/WhatsApp: 0329-7408264

Please provide your order number and clear photos/videos of the parcel and product.

10. Missing or Incorrect Items

If you receive a product that is different from what you ordered, or an item is missing from your package, contact us within 48 hours of delivery.

Our team will review the issue and provide an appropriate solution according to our Return & Refund Policy.

11. Order Tracking

Where tracking information is available, customers may receive tracking details after their order has been dispatched.

Tracking availability depends on the courier service used for the order.

12. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once the order has been dispatched.

13. Contact Us

For shipping and delivery questions, please contact:

Zorbia
Address: Shahbaz Pur, Faisalabad, Pakistan
Phone/WhatsApp: 0329-7408264
Website: zorbia.store