Terms of service

Effective Date: August 15, 2026

Welcome to Zorbia. By accessing or using our website, zorbia.store, and purchasing products from us, you agree to comply with and be bound by these Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. About Zorbia

Zorbia is an online store offering a variety of products, including:

- Cosmetics & beauty products
- Jewelry
- Watches
- Kitchen products
- Household and lifestyle products
- Other products listed on our website

Business Address: Shahbaz Pur, Faisalabad, Pakistan
Contact Number: 0329-7408264
Website: zorbia.store

2. Use of Our Website

By using our website, you agree that:

- You will provide accurate information when placing an order.
- You will not use our website for any unlawful purpose.
- You will not attempt to damage, disrupt, or interfere with the website.
- You will not copy, reproduce, or misuse our website content without permission.

We reserve the right to refuse service or restrict access to anyone who violates these terms.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, colors, sizes, and specifications are accurate.

However, actual product colors or appearance may vary slightly due to screen settings, lighting, photography, or manufacturer variations.

We reserve the right to correct errors, update product information, or change product availability at any time.

4. Prices

All product prices displayed on our website are subject to change without prior notice.

The price applicable to your order will be the price displayed at the time the order is placed, unless there is an obvious pricing or technical error.

5. Orders

When you place an order through our website, you agree to provide correct and complete information, including your name, phone number, delivery address, and other required details.

We reserve the right to cancel or refuse an order in situations including:

- Product availability issues
- Incorrect pricing or product information
- Suspicious or fraudulent activity
- Incorrect or incomplete customer information
- Other circumstances that prevent us from fulfilling the order

If an order is cancelled after payment has been made, any eligible refund will be processed according to our Return & Refund Policy.

6. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

Receiving an order confirmation does not always guarantee that the order has been dispatched.

7. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timeframe provided on the website or communicated by our team.

Delivery times may vary because of:

- Courier delays
- Weather conditions
- Public holidays
- Incorrect customer information
- Unforeseen circumstances
- Other factors outside our reasonable control

Customers are responsible for providing an accurate and complete delivery address and contact number.

8. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Eligible returns may be subject to product condition, packaging, return period, and other requirements described in the Return & Refund Policy.

9. Cosmetics & Personal-Use Products

For hygiene and safety reasons, opened or used cosmetics and personal-use products may not be eligible for return.

Customers should check the product condition immediately after delivery and contact us promptly if the product arrives damaged, defective, leaked, expired, or incorrect.

10. Intellectual Property

All content on Zorbia, including but not limited to:

- Logos
- Brand name
- Product descriptions
- Website design
- Images
- Graphics
- Text
- Website layout

is owned by or used by Zorbia with appropriate rights or permission, unless otherwise stated.

You may not reproduce, copy, modify, distribute, or commercially use our website content without prior permission.

11. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, advertising platforms, or other service providers.

These third parties may have their own terms and privacy policies. Zorbia is not responsible for the independent policies or actions of third-party service providers.

12. Limitation of Liability

To the extent permitted by applicable law, Zorbia will not be responsible for losses or damages arising from circumstances outside our reasonable control, including delivery delays, courier issues, technical problems, or events beyond our control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.

13. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or completely error-free.

We may temporarily suspend, modify, update, or discontinue parts of the website when necessary.

14. Changes to These Terms

Zorbia reserves the right to update or modify these Terms of Service at any time.

Any changes will become effective when the updated terms are posted on this page.

Customers are encouraged to review this page periodically.

15. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws of Pakistan.

Any disputes will be handled in accordance with applicable Pakistani law.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

Zorbia
Address: Shahbaz Pur, Faisalabad, Pakistan
Phone/WhatsApp: 0329-7408264
Website: zorbia.store